About State Supply
The State Supply Co., Inc. of Saint Paul,
Minnesota, was founded in 1933 during the depths of the depression
by an Italian immigrant named Joseph Lombardo. Embattled by an economy
that produced few opportunities and on the brink of both financial
ruin and family disintegration Joe took the desperate step of starting
a new company - from the trunk of his 1926 Dodge Dappler.
Quite often Joe
would obtain an order from a customer, go down the block
to a local supplier and buy the products. That same day he would
go back to his customer and present him with the order - while "marking-up"
the products to make some money. Today we call this "One Sourcing."
Yesterday they called it survival. Joe made $1,490 that first year
- And counted his blessings.
And Joe and his
family did survive. Oh sure, World War II arrived and all
sorts of product became scarce. It was not a good time to make a
living but Joe made do. The war ended. His son and son-in-law joined
the firm. A fire destroyed the place in 1962. They rebuilt. More
family joined the firm, along with a lot of other people. And before
you could whistle "Dixie" State Supply had become the nation's leading
wholesale distributor of steam traps and repair parts.
Today State
Supply sells a lot of other plumbing and heating supplies,
all neatly packaged in a 500-page catalog and extensive e-commerce
web site.
Our sales are now measured in the millions, not thousands And we
sell across the nation, not just the Saint Paul area. But the memory
of Joe and his 1926 Dodge prowling the streets of Saint Paul are
never far away. He and his family made it because he took care
of
his customers. And we "make it" today because we take care
of our customers - And count our blessings.
 On-Line Ordering Security
Customers can order in one of two ways:
- Many customers have an
open credit account
with State Supply. These customers are invoiced
for the product ordered. Terms are net 30 days
from invoice date. These open credit account
customers access the on-line catalog
by Logging In with their account number (found
on their invoice, directly above the "Sold To"
address) and zip code (found on the
"Sold To" address zip code line).
- Customers without an open account
(everyone else in the nation) Browse the on-line
catalog, order the product they need, complete the order form,
provide their credit card information and submit the order electronically
to State Supply. All credit card orders are protected by 128-bit
encryption and verification certificates.
Same-Day Shipping
Our shipping department ships all orders
for items in-stock the same day we receive the order. All such orders
received before 1:00 p.m. central standard time are shipped that
day. All electronic orders over $399 receive free shipping via UPS
Ground up to 30 lbs. Regular shipping charges apply on shipments
over 30 lbs. Next-Day, Second-Day Air, etc. charged at normal rates.
No-Hassle, 21-Day Return Policy
 Simple
deal. Call us at 800.772.2099. We'll
instruct you on how to return the product. You have 21-days from
the date of invoice or credit card charge to return the merchandise
without question! After 21-days, all returns are subject to authorization
and re-stocking charges from 10 to 25%. Special order (non-stock)
merchandise may only be returned upon receiving return authorization
from the factory.
Finding Your Account Number & "Sold To" Zip Code
Customers who have completed Credit
Application
forms, and have been approved for open-account status, do not need
to use credit cards to purchase product. When shopping the on-line
catalog you will be asked "Do you have an open account to receive
invoices from State Supply?" At this point, please enter your Account
Number and "Sold To" Zip Code as found on any copy of a State Supply
invoice you have previously received.
Your Account Number can
be found directly above the "Sold To" address on the
invoice. The account number is 4 or 5 digits in length.
Your Zip Code is
found on the "Sold To"
address zip code line - not on the "Ship To" address line.
Other undisclosed security measures initiated to prevent fraudulent orders.
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FREE 
