Same-day shipment applies to in-stock orders if it qualifies as a "small-pack shipment" and if State Supply receives the order before 3:30 pm Central Time. 

A small-pack shipment is defined by sending an individual small package through a shipping carrier. Generally speaking, this is any handheld package less than 70 pounds is considered a small pack.

In-stock orders that qualify as "freight shipments" ship within one business day of State Supply receiving the order. For partially in-stock orders, a customer service representative will notify the customer within the same business day. The customer will have the option to proceed with multiple shipments, in which case the customer may incur an additional shipping charge.

A freight shipment is defined by any shipment over 150 lbs. is considered freight. Freight shipping is the transportation of goods, commodities and cargo in bulk by ship, aircraft, truck or intermodal via train and road.

Non-stock orders will be drop-shipped from a vendor/manufacturer within 1-3 business days of State Supply receiving the order. A customer service representative will contact the customer of the delayed shipment within one business day.

On rare occasions, products may be unavailable for an extended period of time due to vendor supply-chain issues. If this affects your order, a customer service representative will notify the customer of the delay within the same business day and present any alternative options.

Fees associated with incorrect shipping address information, including address type, liftgate requirements, etc., will be passed along to the customer.

State Supply will not process orders that require third-party international freight forwarding companies, such as DHL.

Returns

State Supply accepts returns up to 90 days after the date of invoice. All returns must be issued an RMA number. RMA requests can be made online at: https://www.statesupply.com/rma

State Supply will not impose a restocking fee on stock items returned within 30 days if they are in a saleable condition (original packaging and contents in excellent shape). 

Items returned after 30 days are subject to a 15% restocking fee. 

Items returned after 60 days are subject to a 20% restocking fee. 

No returns will be permitted after 90 days. 

No previously used/installed items will be accepted for returns unless covered by warranty.

Returns for special order items or items that have been modified (such as an impeller trim) are assessed on a case-by-case basis. If a return is allowed, special order items will incur a variable restocking fee of up to 50%.

Customers have the option to ship return items back to State Supply themselves or have us arrange for a pick-up. Return shipment costs paid by State Supply will be subtracted from the credited amount unless we are at fault.

All product warranties implied are the manufacturer's liability. State Supply will forward any product under manufacturer warranty to the manufacturer for inspection and determination, which may take up to 5 weeks. The final decision as to whether the warranty covers the situation is solely at the manufacturer's discretion.

Chargebacks

Where a customer conducts a chargeback against State Supply, such customer shall be liable to State Supply for the full amount of the chargeback as well as any reasonable attorneys' fees, collection agency fees, court costs, disbursements, and other expenses incurred in State Supply's enforcement of its rights under this section.

Introduction
Thank you for visiting State Supply. Please read our Terms of Service and this Privacy Policy carefully, as you must agree to both documents as a condition of using our service.

Definitions
Throughout this document, we may use certain words or phrases, and it is essential that you understand their meaning. The following is a non-exhaustive list of definitions of words and phrases found in this document:

• "State Supply" refers to our company, known as "State Supply Co., Inc."; our site; our service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used.
• "Service" refers to both the goods services that we provide through our site, including our industrial equipment and supplies and our site itself.
• "Site" refers to our website, www.statesupply.com;
• "User" refers to anyone who uses our site, including customers and general visitors to our site.
• "You" refers to you, the person who is governed by this Privacy Policy.

 

Information Collected

Identifying Information

When you voluntarily sign up to use our service, we collect personal information to identify you. State Supply will use your name, email address, PayPal address (if different from email address), mailing address, telephone number, job title, company information to process your product orders. The information we collect from you to the extent that it is private is disclosed only in accordance with our Terms of Service and this Privacy Policy.

Non-Identifying Information

Whenever you visit our site, we may collect non-identifying information from you, such as your IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

Use of Your Information
We may use your information to:

Enhance or improve User experience, our Site, or our Service.
Process transactions and fulfill orders.
Send emails about our site or respond to inquiries.
Send emails and updates about State Supply, including our email newsletter.
Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Service.
Accessing, Editing, and Removing Your Information
Users may, in some cases, be able to review and edit the personal information they have provided to us by logging into your account on the site and editing their account. Although most changes may occur immediately, information may still be stored in a web browser's cache. We take no responsibility for stored information in your cache or in other devices that may store information and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and database.

Cookies
We use cookies to remember your preferences, track advertisements, and remember your shopping cart items. For these reasons, you must enable cookies in your browser, and you acknowledge that we have informed you of our use of cookies and that you consent to our use of cookies in your computer system. Note that all or some of the cookies we use may be used by or accessible to third parties.

Please be advised that we use Google AdSense, which uses the DoubleClick cookie. For more information on the DoubleClick cookie, including how to opt out, please visit https://policies.google.com/technologies/ads.

Third-Party Websites
State Supply may post links to third-party websites on its site. These third-party websites are not screened for privacy or security issues by State Supply, and you release us from any liability for the conduct of these third-party websites.

Please be aware that this Privacy Policy and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. State Supply bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.

Third-Party Access to Your Information
Although you are entering into an Agreement with State Supply to disclose your information to us, we use third-party individuals and organizations to assist us, including contractors, web hosts, and others.

Throughout the provision of our service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.

Therefore, you grant the third parties we may use in our business the same rights that you afford us under this Privacy Policy. For this reason, you agree that for every authorization which you grant to us in this Privacy Policy, you also consent to any third party that we may hire, contract, or otherwise retain the services to operate, maintain, repair, or otherwise improve or preserve our site or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would commonly be held vicariously responsible for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.

Without limiting the generality of the previous, you authorize us to collect, share, store, analyze, and otherwise use your information in conjunction with:

Google Analytics
MailChimp
PayPal
Wufoo

Release of Your Information for Legal Purposes
At times it may become necessary or desirable to State Supply, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for a civil action, criminal investigation, or other legal matter. If we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to stop it ourselves, but we are not obligated to do either. We may also proactively report you and release your information to third parties where we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

 

Commercial and Non-Commercial Communications
By providing information to the site that forms the basis of communication with you, such as contact information, you waive all rights to file complaints concerning unsolicited emails from State Supply since, by providing such information, you agree to receive communications from us or anyone else covered under this Privacy Policy. However, you may unsubscribe from certain communications by notifying State Supply that you no longer wish to receive solicitations or information, and we will endeavor to remove you from the database.

Security Measures
We take specific measures to enhance the security of our Site and Service, including using SSL certificates, vulnerability scanning, and PCI DSS-compliant hosting. However, we make no representations as to the security or privacy of your information. Keeping our site secure is in our interest, but we recommend that you use anti-virus software, firewalls, and other precautions to protect yourself from security threats.

Your California Online Privacy Rights
State Supply permits residents of the State of California to use its service. Therefore, State Supply intends to comply with the California Business and Professions Code §§ 22575-22579. If you are a California resident, you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. In summary, you must presume that we collect electronic information from all visitors. You may contact us at [email protected] with any questions.

International Transfer
Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, State Supply transfers Personal Information to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Amendments
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly. You must read this page each time you use our service, and your continued use of our service shall constitute your acceptance of any such amendments.